Tenants tips & Guide
Tenant Guide - Helpful Hints
As part of your tenancy, we have outlined some helpful tips, but mainly you must pay your rent on time, keep the home clean and tidy, inform us immediately if there are any issues or maintenance, keep lawns regularly mowed and grounds tidy (unless stated otherwise in your tenancy agreement) and make sure no-one damages the property. If there is something to be repaired around the home, you can call us 24 hours a day. You must inform us of your phone number as soon as you are connected or if it changes at any time. Simply call anytime and leave a message if your call is not answered, or alternatively email us.
Commencement of tenancy
Maintenance / repairs
- Should you have a problem with your home, please complete the Maintenance Request form.
- If key instructions are not adhered to and the tradesman cannot gain entry, the charge will be passed to the tenant to pay.
- Any maintenance problem arranged by the tenants, without our prior approval will be at the tenants’ cost unless it is proven to be an extreme emergency. We recommend that when ever a contractor calls you write down ALL their details including name, company, office and mobile numbers.