Tenants tips & Guide

Tenant Guide - Helpful Hints

As part of your tenancy, we have outlined some helpful tips, but mainly you must pay your rent on time, keep the home clean and tidy, inform us immediately if there are any issues or maintenance, keep lawns regularly mowed and grounds tidy (unless stated otherwise in your tenancy agreement) and make sure no-one damages the property. If there is something to be repaired around the home, you can call us 24 hours a day. You must inform us of your phone number as soon as you are connected or if it changes at any time. Simply call anytime and leave a message if your call is not answered, or alternatively email us.


It is your responsibility to call your preferred service supplier immediately upon possession, have the electricity/telephone/gas connected in your name and to have the account finalised when you vacate.

Commencement of tenancy

At the commencement of the tenancy you are allowed 7 days to bring to our attention anything that was not apparent at the time of occupancy. Failure to do so will make you liable for any subsequent defect. Any other issues MUST be dealt with and resolved at the start of the tenancy, issues at the beginning of the tenancy will not be accepted at the end of the tenancy.

Maintenance / repairs

  • Should you have a problem with your home, please complete the Maintenance Request form.
  • If key instructions are not adhered to and the tradesman cannot gain entry, the charge will be passed to the tenant to pay.
  • Any maintenance problem arranged by the tenants, without our prior approval will be at the tenants’ cost unless it is proven to be an extreme emergency. We recommend that when ever a contractor calls you write down ALL their details including name, company, office and mobile numbers.


The Landlord is not responsible for any damage to tenants’ goods. Tenants must have separate “contents insurance” for all your furniture and personal effects.

Giving notice (periodic tenancies only)

Should you wish to leave the property you are required to give three weeks’ notice in writing. The notice is effective from the date it is received by our office. You are liable for rent up to and including the 21st day of your notice period.


If the house is not clean, garden tidy and keys ready to be handed over at the pre-arranged final inspection time a new time will be made and rent will be charged up to and including that day. Commercial cleaning costs will be deducted from the bond if necessary.


Your tenancy does not terminate until the keys to your property are returned to our office. Legally you are responsible for rent until the keys are returned. If keys are not returned locks may be changed and costs deducted from your bond.

Damage to the premises

The tenant shall make sure that care is taken to avoid damaging the premises. The tenant shall give notice to the landlord of any damage to the premises as soon as the tenant becomes aware of the damage. You are also responsible for anyone you allow on the property.